Privacy and Cookies Policy

We are committed to ensuring that your data and privacy is kept safe at all times. This Privacy Notice explains the types of personal data we hold following you sharing your personal information with us. 

We will need to update this Privacy Policy from time to time. We confirm that this current version was last updated in January 2022. Please don’t hesitate to check back at any time if you have any concerns regarding our holding of your data.

How our website uses cookies, how we retain and use any personal data that you give us is set out below.

If you have any questions regarding this policy, please contact us on info@hg1cakecouture.co.uk

The personal data we collect is limited to what we need to hold to be able to fulfil your order or to deliver our bespoke cake services to you. This data includes:

•    Name
• ·  Email address
• ·  telephone number
• ·  Whatsapp contact details
• ·  Facebook messenger contact details
• ·  Instagram username
• ·  Contact address
• ·  Birthdates and ages
• ·  Event details

We collect personal data from sources including the following

• our website contact form,
• wedding and gift fairs,
• exhibition events,
• order forms
• previous orders
• telephone discussions
• consultations
• referrals from existing clients, other organisations and wedding planners

Your personal data is used to ensure that the best and most appropriate services are delivered to you this includes:

• To send a test email to you to ensure we have your data correct before communicating with you
• Enabling us to communicate with you and to respond to your queries or enquiries.
• Enabling us to fulfil your order.
• Enabling us to process any orders.
• Retaining the information, you provide in our internal records (including printed and electronic copies of order forms, invoices and receipts and electronic copies of emails).
• Possibly contacting you to ask for feedback about the services we provide or in connection with the services we have provided to you.
• To send you communications required by law or which are necessary to inform you about our changes to the services we provide you
• To comply with any contractual and legal obligations we have to share data we hold about you.

We use Microsoft products including Office 365 which has data encryption and the privacy notice can be found by following this link  https://privacy.microsoft.com/en-gb/privacystatement.

Our website, like most other websites, uses cookies. 

Cookies in our world are yummy, sweet treats however, these website cookies are pieces of information stored on your hard drive which allow our website to recognise you when you visit us. Some cookies are an essential part of how our website works. The cookies collect statistical data about your browsing on our site but they do not identify you as an individual. They are like cookie crumbs left along a path which guide the way. We use this information to improve the website. 

It is however possible to switch off cookies by changing your browser preferences. You can also read more about cookies at aboutcookies.org.uk.

We use an implied consent policy this policy assumes you as a visitor are happy to accept cookies. If you prefer not to have cookies on your device following your visit to our website, you can delete them at any time through your user settings at any time.

Our website may contain links to other websites or social media sites. Once you have used a link that then leads to you leaving our site, we do not have any input nor control over other websites or social media sites. 

We cannot be responsible for the protection and privacy of any information which you subsequently provide to third party sites whilst visiting such sites and such sites are not governed by our privacy statement. You should therefore always approach any site with caution and consider their privacy policy that is applicable to the website you are then visiting.

All personal data collected and retained will only keep for as long as it is required to fulfil our services to you or as is required by law or until you ask us to dispose of it.

At the end of any retention period, your data will be:

• ·  Shredded if held in hard copy
• ·  deleted completely if held in electronic format
• You may request details of personal data that we hold about you. If you would like a copy of the personal information we hold about you, please email us at info@hg1cakecouture.co.uk. Copies will be provided to you by email within one month.

We do not share personal data with any third parties or bodies, organisations without your prior consent unless required by law to do so. We will not, under any circumstances, sell or rent your information to any third parties.